Privacy Policy

Last updated: September 2026.

Who we are

Jonesy Thyme Gardening Services provides garden maintenance services across Surrey and Sussex. For privacy questions, email iain@jonesythyme.com or call 07808 549554.

Information we collect

When you contact us or request a quote, we may collect your name, email address, telephone number, postcode or service address, details of the work you require, availability, photographs you choose to send and information needed to provide and administer our services.

Why we use it

We use personal information to respond to enquiries, prepare estimates and quotations, arrange and deliver gardening services, communicate about visits, manage invoices and payments, keep appropriate business records and meet legal or regulatory obligations.

Our lawful basis

Depending on the situation, we process information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or because we have a legitimate business interest in managing enquiries and providing our services.

Who we share information with

We do not sell personal information. We may use trusted service providers where necessary to operate the business, such as website hosting, email, accounting or IT services, and may disclose information where required by law.

How long we keep it

We keep information only for as long as reasonably needed for the purpose it was collected, including providing services, handling queries and meeting tax, accounting, insurance or legal record-keeping requirements.

Photographs

We may take photographs of our work for job records or, where appropriate, our portfolio and marketing. We aim not to publish information that unnecessarily identifies a client or private address. You can ask us not to use photographs of your garden for marketing.

Your rights

UK data-protection law gives individuals rights over their personal information in certain circumstances, including rights of access, correction, deletion, restriction, objection and data portability. You can contact us if you wish to exercise a right or have a privacy concern.

Cookies and website data

This version of the website is designed without advertising or non-essential tracking cookies. If we add analytics or other non-essential technologies later, this policy and any consent controls will be updated as required.

Changes to this policy

We may update this notice as our website or business processes change. The latest version will be published on this page.